Troubleshoot technical issues and get your platform running smoothly
27 articles • 24/7 support available
Can't log in, forgot password, or account locked
5 solutionsSlow loading, timeout errors, or network issues
7 solutionsVideos won't play, buffering, or quality problems
6 solutionsCan't upload assignments, files, or course materials
4 solutionsDisplay issues or features not working in your browser
8 solutionsVerify you're using the correct email address
Try resetting your password using the 'Forgot Password' link
Clear your browser cache and cookies
Try logging in from an incognito/private window
If still unable to log in, contact support with your registered email
Check your internet connection speed (minimum 5 Mbps recommended)
Try lowering the video quality in playback settings
Close other tabs or applications using bandwidth
Clear your browser cache
Try a different browser or device
Check that your file is under the maximum size limit (100MB)
Ensure the file format is supported (PDF, DOC, DOCX, JPG, PNG, MP4)
Try renaming the file to remove special characters
Disable any browser extensions that might block uploads
Try uploading from a different browser